Return & Replacement Policy
Only products purchased directly from www.Ringke.co.in can be exchanged within 48 hours the order is delivered.
We do offer a store credit for the products returned to us in the original condition. The store credit will be valid for 1 year.
NOTE : Store credits can't be clipped with any offers or during sale time.
If your product was not purchased on our website, you should contact the original seller for returns and/or exchange. If your product was purchased on Amazon, you should contact Amazon. You can also WhatsApp - 8291604064 for orders processed on Amazon after the replacement period has been over.
In order to return the product to us, you must Contact Us within 24 hours with your proof of purchase from our website and two (2) photos of the product you wish to return.
- The product must be in its original packaging including all content in perfect Resellable condition.
- Kindly note that the product should be in Resellable Condition.Protective film should be intact and not peeled off.
- Unboxing video is must for any type of claim.
Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process.
To return your product, you should mail your product to:
EXAKTHEIT TECHNOLOGIES PRIVATE LIMITED
Ground Floor, SF No. 119, 2 Main Road, Door No. 38,, Madhavaram
Redhills High Road, Vadaperumbakkam, Madhavaram, Chennai,
Tamil Nadu - 600060
If you want us to arrange for a reverse pickup, a INR 100 shipping charge will debited from the total order amount due for store credit.
Kindly note reverse shipping will take a minimum time of 10 days to reach us (Approx). Only after receiving the product, we can replace you. No refund will be done on any orders.
We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any store credit. We are not liable for lost or stolen package during this return transit.
Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of an exchange.
If your store credit is approved, then it will be processed, and will automatically send via mail, within 4-7 working days.
There are certain situations we will not be able to exchange your product (if applicable):
- If an item is not in its original condition, is damaged or has missing parts not due to our error.
- If the replacement is initiated more than 24 hours after delivery.
If the product received is wrong, Ringke will replace the product at no additional cost.
Incase of wrong product received, a replacement request needs to be raised within 24 hours of delivery.
The Replacement order will be shipped within 48 hours.
If the replacement product is not in stock, Ringke will issue the store credit.
If the delivered product is not satisfactory, Ringke will replace the product or issue a store credit. Please note no Refund will be issued.
Once we have received your package and our quality assurance team has verified the contents is in perfect resellable condition, we will contact you and offer you the option of the replacement.
If the product is not in the sellable condition, Ringke will not be liable to replace the product.
This Return Policy does NOT apply to the following products:
- Screen Protector
- Bezel Stylings
- Camera stylings & all Adhesive used products.
Kindly note, If it's not used it can be returned and can be availed store credit only.Restocking fees will be applied if box is opened.
Once replaced it can't be either returned or replaced again.