Return, Exchange & Replacement Policy
This policy applies only to products purchased directly from www.ringke.co.in. If your product was purchased on Amazon or another marketplace, please contact that platform's support team directly — we are unable to process returns for orders placed outside our website.
Store Credit & Eligibility
Only products purchased directly from our website can be exchanged within 48 hours of delivery. We offer store credit for products returned to us in original, resellable condition. Store credit is valid for 12 months from the date of issue.
Return Process
01 Initiating a Return
To initiate a return, you must contact us within 24 hours of delivery with:
- Proof of purchase from our website.
- Two (2) photos of the product you wish to return.
02 Product Condition Requirements
The product must:
- Be in its original packaging, including all contents.
- Be in perfect resellable condition.
- Have the protective film intact (not peeled off).
- Be accompanied by a complete unboxing video — mandatory for any claim.
In certain cases, a screenshot showing your phone model name may also be required.
03 Next Steps
To return your product, please WhatsApp 8291604064 for the return address details.
We strongly recommend using a courier service with tracking for all returns. If the package does not reach us safely, we cannot issue any store credit, and we are not liable for lost or stolen packages during return transit. For missing packages, a Proof of Delivery (POD) is mandatory if the courier shows the package as "delivered."
- If return pickup service is not available in your location, you must self-ship the product to the provided return address.
- Returns sent without prior confirmation, or after the allowed period, will not be accepted under any circumstance.
- Once we receive your package and our quality assurance team verifies the contents meet the above conditions, we'll contact you and offer the option of an exchange.
- If your store credit is approved, it will be issued via email within 4–7 working days.
Exclusions
We will not exchange or issue store credit if:
- The item is not in its original condition, is damaged, or is missing parts not due to our error.
- The replacement request is initiated after 24 hours of delivery.
Replacement Policy
If you received the wrong product, Ringke will replace it at no additional cost.
- Replacement requests must be raised within 24 hours of delivery.
- Replacement orders are shipped within 48 hours.
- If the replacement product is out of stock, store credit will be issued instead.
If the delivered product is unsatisfactory, Ringke may issue store credit or offer a replacement. No refunds will be provided under any circumstances. Once a product is replaced, it cannot be returned or replaced again.
Non-Returnable Products
The following products cannot be returned or exchanged:
If unused, these items may be eligible for store credit only, subject to inspection. Restocking fees will apply if the box has been opened.
